Emerald Hotel
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1 night
1 room, 2 adults, 0 children
All properties in Gisborne
Emerald Hotel
13 Gladstone Road, Gisborne, 4010, New Zealand
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Amenities
Outdoor swimming pool
Surfing
Gym
Private parkingFree
Luggage storage
Conference room
Wi-Fi in public areasFree
Front desk (limited hours)
All amenities
Property Description
A stay at Emerald Hotel places you in the heart of Gisborne, steps from Te Tauihu Turanga Whakamana and 4 minutes by foot from Longbush Wines. This luxury hotel is 0.3 mi (0.5 km) from Gisborne Harbour and 0.4 mi (0.6 km) from Gisborne Wine Centre.
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7.9/10
The room is clean and spacious. My colleagues and I are very satisfied.
All 100 reviews
Surroundings
Airport: Gisborne Airport
(5.0 km)
Landmarks: Wi Pere Monument
(150m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies

11
Executive Suite With River View
2 Single bed or 1 King bed
Non-smoking
Air conditioning
Private bathroom
TV
River view
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7
Executive Suite with Pool View
2 Single bed or 1 King bed
Non-smoking
Air conditioning
Private bathroom
TV
Towels
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9
Junior Suite
1 King bed
Non-smoking
Air conditioning
Private bathroom
Towels
Private toilet
Check Availability

5
Executive Apartment
2 Single bed
Non-smoking
Air conditioning
Private bathroom
TV
Towels
Check Availability

10
Standard King Suite
1 King bed
Non-smoking
Air conditioning
Private bathroom
City view
Towels
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Guest Reviews
7.9/10
Good
100 reviews

- Cleanliness7.9
- Amenities7.9
- Location7.9
- Service7.9
Average for similar properties in Gisborne

AI Summary
The staff is exceptionally friendly and professional, ensuring a great experience. The spacious, clean rooms with comfortable beds and perfect central location near amenities and a beautiful pool stand out.

Guest User
April 7, 2024
The room is clean and spacious. My colleagues and I are very satisfied.
Original TextTranslation provided by Google

Nathan
August 8, 2022
The hotel’s location is perfect, right in the town centre. It has a private parking building of several levels attached to the hotel. You can access the hotel right from parking lot with your room key. The hotel’s signs can be a little confusing though, so be aware. The room was fine. It was spacious and reasonably clean. The furniture looked quite old though and needed updating. There were only 3 clothes hangers, which was not convenient. But if you are looking for a great location, this is it.

Guest User
June 28, 2025

Tired & Overpriced. DONT DO IT. Should have check trip advisor first!! You can tell this place was once a great hotel, sadly it no longer is. The whole place is very tired looking & feeling. Worn, stained carpet & walls with scuff marks on them, laminated signs with rooms or directions on them & dated decor. The pool area, which on the photos looks great, was dirty & the pool very un-swimable, I'm not even sure you could get into the pool area, but you wouldn't want too anyway. Half the lights in my room/bathroom didn't work & light fittings were hanging out of the ceiling. The bathroom, while tidy, was in need of some R&M with a loose shower tap fitting, lose silicon on the tiling, both leading to the water that will leak into the walls causing more problems later on. The shower panel screen also had no rubber seal at the base so water still ends up all over the floor. The window catches were all broken, while they worked, they were a little dodgy & I had to stand on the chair to close the windows as the top catch was very high. The chair provided for the work station was far to low to actually do any work from. The room itself was very spacious & warm. My room was near a bar below & the noise from the bar patrons outside was not great, along with air conditioning units humming outside the room all night & what sounded like an industrial sized washing machine on spin cycle at 4am!! Single glazed windows let all sound & temperature in. No sign of a restaurant for dinner or breakfast. The only good thing about this place was the young man on the front desk on arrival. He was very pleasant to deal with & just doing his job well.

Murray
April 29, 2025

Room upgrade, street liggt outside was strobing all night. Otherwise good

Sarah
April 22, 2025

The property is pretty run down and has suffered noticeable water damage, but the staff are friendly and helpful and do the best they can with what they have. The room was large, and tidy, and not overly noisy.

Kristin
April 21, 2025

Quick atopovwr
Very run down hotel. Noisy fan constantly running in the bathroom. Did have all you needed in the room. And the bed was comfy. Just very three star accommodation and the price reflects it so can’t complain. Would only stay for one night for a quick stop over.

Robyn
April 16, 2025

Great staff. Friendly and accomodating.

Natalie
April 14, 2025

Decent stay
Our stay was good, room was large & also had a separate bedroom with two single beds, did not use that room but would have if there was a queen bed instead of singles. We had a balcony which was pool view. Nice to sit out there in the evening.
It was a pity that the pool was not in a clean state, they obviously have a problem with birds as the pool was littered with bird feathers & looked unkempt. Its such a shame the pool area is not looked after as it wouldve been lovely to relax by the pool.
Overall the hotel was good & very close to shops, cafes & restaurants.
Services & Amenities
Most Popular Amenities
Outdoor swimming pool
Surfing
Off-site
Gym
Private parking
Free
Luggage storage
Conference room
Additional charge
Wi-Fi in public areas
Free

Outdoor swimming pool

Conference room
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Front Desk Services
Front desk (limited hours)
Luggage storage
Languages Spoken
English
Health & Wellness
Kayaking
Off-site
Sailing
Off-site
Surfing
Off-site
Gym
Activities
Eco tours
Off-site
Public Areas
Elevator
Smoking area
Business Services
Conference room
Additional charge
Fax/copying service
Additional charge
Accessibility
Accessible rooms available
Stair-free main entrance
Safety & Security
Intruder alarm
Smoke detector
CCTV in public areas
Fire extinguisher
First aid kit
Security personnel
Property Policies
Check-in and Check-out Times
Check-in: After 14:00
Check-out: 07:00–10:00
Front desk hours: [Mon-Sun]08:00–20:00
The property will provide check-in details after booking
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, extra beds cannot be added. Crib policies vary according to room type. Please refer to the relevant room type policy.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of NZD 150.00 (approx. PHP 5,146.22) is charged.
Deposit Payment MethodsThis property accepts cash
Deposit RefundThe deposit will be returned to the original account of payment on the day of check-out.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
Property Description
- Number of Rooms: 46
A stay at Emerald Hotel places you in the heart of Gisborne, steps from Te Tauihu Turanga Whakamana and 4 minutes by foot from Longbush Wines. This luxury hotel is 0.3 mi (0.5 km) from Gisborne Harbour and 0.4 mi (0.6 km) from Gisborne Wine Centre.
Enjoy recreation amenities such as a seasonal outdoor pool or take in the view from a terrace.
Featured amenities include a business center, luggage storage, and a safe deposit box at the front desk. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Stay in one of 49 guestrooms featuring flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Enjoy recreation amenities such as a seasonal outdoor pool or take in the view from a terrace.
Featured amenities include a business center, luggage storage, and a safe deposit box at the front desk. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Stay in one of 49 guestrooms featuring flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Frequently Asked Questions
What is the cancellation policy for Emerald Hotel?
The cancellation policy for Emerald Hotel varies depending on the type of room and booking conditions.What is the cancellation policy for Emerald Hotel?
What are the check-in and check-out times at Emerald Hotel?
Standard check-in time at Emerald Hotel is 14:00 and check-out time is 10:00.What are the check-in and check-out times at Emerald Hotel?
Does Emerald Hotel provide breakfast?
No, Emerald Hotel doesn't provide breakfast. Does Emerald Hotel provide breakfast?
Can I bring my pet inside the Emerald Hotel?
As much as we love pets, unfortunately, we are unable to accommodate them in Emerald Hotel.Can I bring my pet inside the Emerald Hotel?
How far is the Emerald Hotel from the closest airport?
The closest airport is Gisborne Airport, and it is about 11 mins from hotel by car (5.0 km).How far is the Emerald Hotel from the closest airport?
About This Property
Nearest Airport | Gisborne Airport |
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Distance to Airport | 4.98KM |
Average Price From | PHP6944 |
Hotel Star Rating | 4 |